How to Wow Customer Service: Build a ‘Me Brand’; Build Confidence
Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with customers and generally able to engage with...
View ArticleHow To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me Brand’; Build Confidence it seemed timely to offer a few extra pointers and techniques to...
View ArticleHow to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by...
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service series,Build a ‘Me Brand’ Build Confidence, we looked at the advantages of building...
View ArticleHow to Wow Customer Service Pt 3: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer service staff to improve the customer experience, the importance of understanding...
View ArticleTechnologically Enhanced Communication vs Connected Conversations
My children have been texting since birth. They have more friends on social media than I could even dream about. And they have a far deeper and more meaningful relationship with Siri than they do with...
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